Privacy Policy

Dotance (“we”, “us”, or “our”) is a WordPress and WooCommerce development agency.

This Privacy Policy explains what personal information we collect through our website, why we collect it, how we use it, and your rights regarding your information.

For privacy-related questions, you can contact us at hello@dotance.com.

We collect only the information we need to respond to enquiries, provide our services, and keep our website secure and functioning.

Enquiry information. When you contact us through our website, we may collect your:

• Name
• Email address
• Company or website details
• Budget or project timeline, if provided
• Any information you include in your message

Technical information. Our hosting systems may automatically collect standard technical information such as your IP address, browser type, requested pages, and timestamps. This information is primarily used for security, troubleshooting, and maintaining the website.

Analytics. We use Google Analytics 4 to understand how visitors use our website. This may include information such as pages viewed, approximate location, device type, and referral source.

We do not use Google Analytics to intentionally identify individual visitors or send it information such as your name or email address.

We use personal information to:

• Respond to enquiries and requests
• Discuss and manage potential or ongoing projects
• Provide our services
• Maintain and secure our website
• Understand website usage and improve our website
• Meet legal, accounting, or contractual requirements where applicable

We do not sell your personal information or add you to a marketing mailing list simply because you contact us with an enquiry.

Where applicable, we process your information because it is necessary to respond to your request, provide services, comply with legal obligations, or for our legitimate interests in operating and securing our business and website.

Where consent is required, we will ask for it and you may withdraw it at any time.

We keep personal information only for as long as reasonably necessary.

• Enquiries that do not become projects: up to 45 days
• Records relating to completed work: up to 1 year
• Server logs: up to 1 year

We may retain information for longer where required by law or where reasonably necessary to establish, exercise, or defend legal claims.

We use a limited number of service providers to operate our website and business. These may include:

• Hosting: Hostinger
• Email: Our business email and hosting infrastructure
• Forms: Enquiry forms are handled directly by our website and are not submitted to a separate third-party form service
• Analytics: Google Analytics

We only share information where necessary for the relevant service or purpose.

Some service providers may process information outside your country. Where international data transfers apply, we take reasonable steps to ensure that your information is handled in accordance with applicable data protection requirements.

Our website may use cookies and similar technologies.

We do not use marketing or advertising cookies and do not operate retargeting campaigns.

We use Google Analytics to understand general website usage. You can control or block cookies through your browser settings or other available privacy tools.

Depending on where you live and the laws that apply to you, you may have rights to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your information in a portable format

To exercise your rights, contact us at hello@dotance.com.

We aim to respond to valid requests within 30 days.

If you are unhappy with how we handle your personal information, you may also have the right to contact the relevant data protection or supervisory authority in your country.

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

Our website uses HTTPS, and access to systems containing personal information is restricted to authorised users where appropriate.

No online system can be guaranteed to be completely secure. If a security incident occurs that requires notification under applicable law, we will take the appropriate steps and provide notifications where legally required.

We may update this Privacy Policy from time to time.

When we make significant changes, we will update the date at the top of this page and, where appropriate, provide additional notice.