Terms & Conditions

Account Terms

The following terms and conditions apply to all Website Development / Design services provided by Dotance Web Services to the Client.

Last updated: 4th July 2018

  1. Acceptance

It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote and proposal then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.

Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.

  1. Charges

Charges for services to be provided by Dotance Web Services are defined in the project quotation that the Client receives via e-mail and/or in writing. Quotations are valid for a period of 30 days. Dotance Web Services reserves the right to alter or decline to provide a quotation after expiry of the 30 days.

Unless agreed otherwise with the Client, all website design services except Basic package require an advance payment of a minimum of forty (50) percent  of the project quotation before starting the project , rest of sixty (50) percent or remaining balance must be cleared on final review before website will go live.

Payment for services is due by cash, or bank transfer.  Bank details will be made available on invoices.

“Site Under Construction” banner will be only removed after full payment will get clear from Dotance Web Services Accounts.

  1. Client Review

Dotance Web Services will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Dotance Web Services otherwise within seven (7) days or whatever period provided in proposal of the date the materials are made available to the Client.

  1. Turnaround Time and Content Control

Dotance Web Services will install and publicly post or supply the Client’s website by the date specified in the project proposal, or at date agreed with Client upon Dotance Web Services receiving initial payment, unless a delay is specifically requested by the Client and agreed by Dotance Web Services.

In return, the Client agrees to delegate a single individual as a primary contact to aid Dotance Web Services with progressing the commission in a satisfactory and expedient manner.

During the project, Dotance Web Services will require the Client to provide website content; text, images, movies and sound files etc. to populate the website.

  1. Failure to provide required website content:

Dotance Web Services cares for you, to remain efficient we must ensure that work we have programmed is carried out at the scheduled time. On occasions we may have to reject offers for other work and inquiries to ensure that your work is completed at the time arranged.

This is why we ask that you provide all the required information at least one (1) week prior to the agreed completion date. On any occasion where progress cannot be made with your website because we have not been given the required information in the agreed time frame, and we are delayed as result, we reserve the right to impose a surcharge of up to 25%. If your project involves Search Engine Optimization we need the text content for your site agreed in advance so that the SEO can be planned and completed efficiently.

If you agree to provide us with the required information and subsequently fail to do before the agreed time, one (1) week prior to the project completion date we reserve the right to close the project and the balance remaining becomes payable immediately. Simply put, all the above condition says is do not give us the go ahead to start until you are ready to do so.

Dotance Web Services agree to make periodical updates to any sites commissioned and hosted by Dotance Web Services. This is subject to a fair usage clause. Dotance Web Services reserve the right to refuse to update websites if such requests exceed 3 hours of development time per site per annum.

NOTE: Text content should be delivered as a Apple Pages, Microsoft Word, pdf file, email (or similar) document with the pages in the supplied document representing the content of the relevant pages on your website. These pages should have the same titles as the agreed website pages. Contact us if you need clarification on this.

  1. Payment

Invoices will be provided by Dotance Web Services upon completion but before publishing the live website. Invoices are normally sent via email; however, the Client may choose to receive hard copy invoices. Invoices are due upon receipt. Accounts that remain unpaid thirty (30) days after the date of the invoice will be assessed a service charge in the amount of the higher of twenty percent (20%)  per month of the total amount due.

  1. Additional Expenses

Client agrees to reimburse Dotance Web Services for any additional expenses necessary for the completion of the work. Examples would be purchase of special fonts, stock photography, plugins etc. This payment will be required prior to the purchase of the additional required materials.

  1. Web Browsers

Dotance Web Services Design makes every effort to ensure websites are designed to be viewed by the majority of visitors. Websites are designed to work with the most popular current browsers (e.g. Firefox, Microsoft Edge, Google Chrome, etc.). The client agrees that Dotance Web Services cannot guarantee correct functionality with all browser software across different operating systems.

Dotance Web Services cannot accept responsibility for web pages which do not display acceptably in obsolete version or new versions of browsers released after the website have been designed and handed over to the Client. As such, Dotance Web Services reserves the right to quote for any work involved in changing the website design or website code for it to work with updated browser software.

  1. Default

Accounts unpaid thirty (30) days after the date of invoice will be considered in default. If the Client in default maintains any information or files on Dotance Web Services Web space, Dotance Web Services will, at its discretion, remove all such material from its web space. Dotance Web Services is not responsible for any loss of data incurred due to the removal of the service. Removal of such material does not relieve the Client of the obligation to pay any outstanding charges assessed to the Client’s account.

  1. Termination

Termination of services by the Client must be requested in a written notice or email and will be effective on receipt of such notice. Telephone requests for termination of services will not be honored until and unless confirmed in writing or email. The Client will be invoiced for design work completed to the date of first notice of cancellation for payment in full within thirty (30) days.

  1. Indemnity

All Dotance Web Services services may be used for lawful purposes only. You agree to indemnify and hold Dotance Web Services harmless from any claims resulting from your use of our service that damages you or any other party.

  1. Copyright

The Client retains the copyright to data, files and graphic logos provided by the Client, and grants Dotance Web Services the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting Dotance Web Services permission and rights for use of the same and agrees to indemnify and hold harmless Dotance Web Services from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for website design and/or placement shall be regarded as a guarantee by the Client to Dotance Web Services that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.

  1. Standard Media Delivery

Unless otherwise specified in the project quotation, this agreement assumes that any text will be provided by the Client in electronic format (text files delivered on USB drive or via e-mail or FTP) and that all photographs and other graphics will be provided in .gif, .jpeg, .png or .tiff format. Although every reasonable attempt shall be made by Dotance Web Services to return to the Client any images or printed material provided for use in creation of the Client’s website, such return cannot be guaranteed.

  1. Design Credit

A link to Dotance Web Services will appear in either small type or by a small graphic at the bottom of the Client’s website. If a graphic is used, it will be designed to fit in with the overall site design. If a client requests that the design credit be removed, a nominal fee of 20% of the total development charges will be applied. The Client also agrees that the website developed for the Client may be presented in Dotance Web Services portfolio.

  1. Access Requirements

If the Client’s website is to be installed on a third-party server, if requested by client, Dotance Web Services must be granted temporary read/write access to the Client’s storage directories which must be accessible via FTP. Depending on the specific nature of the project, other resources might also need to be configured on the server.

  1. Post-Placement Alterations

Dotance Web Services cannot accept responsibility for any alterations caused by a third party occurring to the Client’s pages once installed. Such alterations include, but are not limited to additions, modifications or deletions.

  1. Domain Names

Dotance Web Services can purchase domain names on behalf of the Client. Payment and renewal of those domain names is the responsibility of the Dotance Web Services. The loss, cancellation or otherwise of the domain brought about by non or late payment by the client is not the responsibility of Dotance Web Services. The Client should keep a record of the due dates for payment to ensure that payment is received in good time. For Domain Renewals We Require Payment on 11th Month Of Domain Expire Date To Continue Your Domain Services And Client Have To Pay Invoice Within 25 Days

  1. General

These Terms and Conditions are general for all , Dotance Web Services will provide quotations , proposal and terms and conditions depending on the selected Dotance Web Services packages.

  1. Governing Law

This Agreement shall be governed by Pakistani Law.

  1. Help & Support

Dotance Web Services Offer 100% Free Help & Technical Support Including “Domains” Setups For All Clients Including Uptime, Security, Backups, Minor Website Updates ( Text Edits ), If Your “Domain” & “Website Hosted” On Our Servers & Domains Purchased Through Us From Started Date To 90 Days, If Your Domain & Website Not Hosted With Us We are not offer any kind of Help & Technical Support After Project Delivery,

  1. Liability

Dotance Web Services hereby excludes itself, its Employees and or Agents from all and any liability from:

Loss or damage caused by any inaccuracy;

Loss or damage caused by omission;

Loss or damage caused by delay or error, whether the result of negligence or other cause in the production of the web site;

Loss or damage to clients’ artwork/photos, supplied for the site. Immaterial whether the loss or damage results from negligence or otherwise.

The entire liability of Dotance Web Design to the Client in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

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